PRIVACY POLICY

At Truly Knowing Malaysia, we value your trust. This Privacy Policy explains how we handle the information you share with us, so you know exactly what to expect.

1. What We Collect

When you contact us or engage with our consultancy, we may collect:

Your basic details (such as name, email, phone)

Information you provide for the consultancy (such as data, reports, documents)

Website usage data (cookies, browsing activity) to help us improve the site

We only collect what we need to serve you better.

2. How We Use Your Information
We use your information to:

Communicate with you about consultancy matters and proposals

Deliver the consultancy you’ve engaged us for

Improve our consultancy and website

Conduct research and case studies

We will never sell or trade your information.

3. Sharing Information
We may share your information when reasonably necessary for the consultancy with trusted third parties. The third parties are responsible for maintaining confidentiality.
Some information may naturally need to be shared during the consultancy process. Where reasonably possible, we will notify you beforehand.
We may also disclose information if required by the laws of Malaysia or legal authorities.

4. Data Security
We take reasonable steps to keep your data safe. While no system can be 100% secure, we are committed to protecting your information against misuse.

5. How Long We Keep Data
Consultancy-related data is kept only as long as needed to complete the consultancy and for record-keeping.
Sensitive data may be anonymized or deleted after the consultancy, unless otherwise agreed.

6. Your Rights

You can always:

Ask what information we hold about you

Request corrections to inaccurate information

Request deletion of your data (unless law or contracts require otherwise)

7. Third-Party Links

Our website may link to other websites. We are not responsible for their policies or practices.

8. Updates

This policy may be updated from time to time. The version in place when you start a consultancy with us will apply for that consultancy.